Privacy Policy

1. Information We Collect

Personal Identification Information

We collect the following personal information:

• Full name, date of birth, and contact details (address, phone number, email)
• Emergency contact information for family members and authorized representatives
• Identification documents as required by Thai residency and visa regulations
• Financial information for billing and payment processing

Care-Related Information

To provide appropriate residential support, we collect:

• Health background and current wellness information (non-medical observations)
• Dietary preferences and restrictions
• Mobility considerations and assistance needs
• Activity preferences and participation records
• Family communication preferences and update schedules

Website and Communication Data

• Contact form submissions and inquiry details
• Email correspondence and phone call records
• Website usage data collected through cookies (see Cookie Policy)
• IP addresses and browser information for security purposes

2. How We Use Your Information

Service Delivery

• Providing personalized companion services and residential care
• Coordinating daily activities and countryside engagement programs
• Preparing meals according to individual preferences and dietary needs
• Maintaining resident safety and staff communication

Family Communication

• Sending monthly updates about daily life and participation
• Coordinating visits and arranging guest room accommodations
• Responding to inquiries and addressing concerns
• Sharing relevant information about services and community events

Business Operations

• Processing payments and maintaining billing records
• Improving service quality based on feedback and observations
• Complying with Thai legal and regulatory requirements
• Maintaining business records and documentation

3. Legal Basis for Processing

We process personal information under the following legal bases:

• Contract Performance: To fulfill our residential care service agreements
• Consent: Where you or authorized family members have given explicit permission
• Legitimate Interests: For business operations, safety, and service improvement
• Legal Obligation: To comply with Thai laws and regulations

4. Data Sharing and Disclosure

When We Share Information

We may share personal information with:

• Authorized Family Members: According to resident preferences and consent
• Healthcare Providers: When coordinating medical appointments or emergency care
• Service Providers: Payment processors, accounting services (under confidentiality agreements)
• Legal Authorities: When required by Thai law or court orders

International Data Transfers

When sharing information with family members located outside Thailand, we take appropriate measures to ensure data protection. Email communications and monthly updates sent internationally are encrypted and transmitted securely.

5. Data Security Measures

We implement appropriate security measures to protect personal information:

• Secure storage of physical records in locked cabinets with restricted access
• Encrypted digital systems for resident information and family communication
• Staff training on confidentiality and data protection responsibilities
• Regular security assessments and updates to protection measures
• Limited access policies ensuring only authorized personnel view sensitive information
• Secure destruction protocols for records that have exceeded retention periods

6. Data Retention

We retain personal information for the following periods:

• Current Residents: Throughout residence and for 5 years following departure
• Service Inquiries: Contact form submissions retained for 2 years
• Financial Records: Maintained for 7 years as required by Thai law
• Medical Coordination Notes: Retained for 5 years after last interaction

Records are securely destroyed after retention periods expire unless ongoing legal obligations require continued storage.

7. Your Rights

Under Thai data protection law, you have the following rights:

Access and Portability

• Right to request copies of personal information we hold
• Right to receive information in a commonly used, machine-readable format

Correction and Completion

• Right to request correction of inaccurate information
• Right to complete incomplete personal data

Erasure and Restriction

• Right to request deletion of personal information (subject to legal retention requirements)
• Right to restrict processing in certain circumstances

Objection and Withdrawal

• Right to object to processing based on legitimate interests
• Right to withdraw consent (where consent is the legal basis)

To exercise these rights, please contact our data protection officer at [email protected]. We will respond within 30 days.

8. Cookies and Website Tracking

Our website uses cookies to improve functionality and user experience. We use:

• Essential Cookies: Required for basic website operation
• Analytics Cookies: To understand how visitors use our site (with your consent)
• Preference Cookies: To remember your settings and choices

For detailed information about cookies and how to manage them, please see our Cookie Policy.

9. Third-Party Services

We may use the following third-party services that process personal data:

• Payment Processors: For secure billing and payment transactions
• Email Services: For family communications and monthly updates
• Website Analytics: Google Analytics (anonymized data)

These third parties are contractually bound to protect your information and use it only for specified purposes.

10. Children's Privacy

Our services are designed for adults aged 55 and over. We do not knowingly collect information from individuals under 18 years of age. Family members under 18 should not submit personal information through our website without parental or guardian supervision.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated to current residents and their families directly. The "Last Updated" date at the top of this page indicates when changes were last made.

We encourage you to review this policy periodically when visiting our website.

12. Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact:

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Thailand Personal Data Protection Committee (PDPC).